Essential skills: It is critical that the candidate demonstrate the ability to: Demonstrate appropriate inclusion of carers and families in assessment, planning, implementation and review processes related to provision of services and resources to support the care relationship in complex situations Examine issues related to sustainability of care to address needs of care recipient and carer/s Identify and manage competing needs and conflict, when necessary to improve care outcomes for client Maintain client confidentiality when engaging stakeholders Navigate the service delivery system to meet needs of care recipient and carer/s and to encourage independence where possible Practise in an ethical and professional manner Support the care relationship to minimise client dependency by developing their self-management skills Use complex data drawn from a range of needs assessment information as a basis for planning care services to address complex needs of care recipients and their carer/s Work within guidelines for currently identified best practices In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role These include the ability to: Demonstrate application of skills in: advocacy consultation engagement facilitation identification of stakeholders liaison with other organisations and service providers negotiating / problem solving observation report and case note writing situation analysis Recognise, act upon and promote opportunities to enhance sustainability in the work context, including environmental, economic, workforce and social sustainability |